Privacy Policy
We respect your privacy. This Policy explains what we collect, how we use it, and your choices. We do not share consumer mobile messaging opt-in data with third parties for their marketing purposes.
Last updated: February 3, 2025
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- Information We Collect
- How We Use Information
- SMS/MMS Messaging Privacy
- How We Share Information
- Security & Retention
- Your Privacy Rights
- Cookies & Analytics
- Children’s Privacy
- Changes
- Contact Us
Information We Collect
- Contact details (name, phone, email, address) you provide on forms, calls, or during service.
- Service information (equipment, appointments, service history, preferences).
- Payment details (limited billing info processed via secure providers—no full card data stored by us).
- Website usage (cookies, IP, pages viewed) to improve our site and services.
How We Use Information
- To respond to inquiries, schedule and deliver services, and send confirmations/updates.
- To send optional promotions and offers if you opt in.
- To operate, secure, and improve our website and customer experience.
- To comply with legal obligations and enforce our policies.
SMS/MMS Messaging Privacy
With your consent, we may send SMS/MMS text messages about your requests, appointments, service updates, and (if you opt in) promotions.
- Opt-in & Consent: Marketing or promotional texts are sent only if you explicitly opt in. Informational texts may be sent when you provide your number for service.
- Message Frequency: Message frequency may vary.
- Rates: Message & data rates may apply.
- Opt-out: Reply STOP to unsubscribe. No further messages will be sent after you opt out. Reply HELP for help or email info@hootair.com.
- Data Sharing: We do not share consumer mobile messaging opt-in data or consent with third parties for their marketing purposes.
For full messaging Terms & Conditions, visit hootair.com/privacy-policy/sms-terms/.
How We Share Information
We do not sell your personal information. We may share limited data with trusted service providers who assist with website hosting, scheduling, billing, analytics, or communications—only as needed to perform their services and under confidentiality obligations. We do not share consumer mobile messaging opt-in data or consent with third parties for their marketing purposes.
Security & Retention
We use reasonable administrative, technical, and physical safeguards to protect information. We retain data only as long as necessary for the purposes described here or as required by law.
Your Privacy Rights
Depending on your state, you may have rights to access, correct, or delete certain personal information. To exercise these rights, contact us at info@hootair.com. We will verify requests as required by law.
Cookies & Analytics
We use cookies and similar technologies to measure site performance and improve our services. You can control cookies in your browser settings. We may use analytics services (e.g., Google Analytics) in accordance with their privacy terms.
Children’s Privacy
Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children.
Changes to This Policy
We may update this Policy from time to time. Material changes will be posted on this page with a new effective date.
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